Return & Refund Policy

Under UK law, you have the right to cancel or return your order within 14 days of receiving the product, without giving any reason.

• ⏰Cancellation deadline: You must notify us of your intention to return via email or our website within 14 days from the date the product arrives at your address.
• 📦Return shipping deadline: After submitting a return request, you must send the product back to our designated address within 14 days.

⚠️ Important: For change-of-mind returns, the full return shipping cost and postage must be paid by the customer. We do not provide free return shipping labels.

💡 We strongly recommend using a Tracked Service (such as Royal Mail Signed For or equivalent courier) when returning items, and keeping your tracking number. The item remains your responsibility until it safely reaches us.

To qualify for a successful refund, the product must meet the following conditions:

• ✓The product must be completely unused, undamaged and in resellable condition.
• ✓The original packaging, tags, manuals and all included accessories must remain intact and unchanged.
• ✓A proof of purchase or order confirmation email must be included with the return.

Under UK law, the following items are not eligible for return or refund (unless the product is defective):

• 🚫Customised or personalised products (e.g. engraved items or made-to-order goods).
• 🚫Sealed hygiene products (e.g. cosmetics, underwear, earrings) where the seal has been broken after delivery.
• 🚫Perishable goods such as food, beverages or fresh flowers.
• 🚫Sealed audio, video recordings or computer software where the seal has been broken by the buyer.

• 📋Once we receive your returned item, we will thoroughly inspect it and confirm receipt via email.
• ✅If the product meets our conditions, your refund request will be approved.
• 💳Within 14 working days of approval, the refund will be credited to your original payment method (debit/credit card, PayPal, etc.).
• 🚚Delivery charge refund: For cancelled orders, the standard delivery charge will be refunded. However, if you chose a premium or express delivery option, the additional cost will not be refunded.

If you receive a damaged, defective or incorrect item, under the Consumer Rights Act 2015 you have the full right to a replacement or refund.

• 📸You must contact us within 30 days of receiving the item, providing photographic or video evidence of the issue.
• 💰If the product is confirmed defective, we will issue a full refund (including original delivery charge) or provide a free replacement.
• 🚚In this case, return shipping costs will be fully covered by us (the seller). The customer will not be charged any additional fees.